Refund policy

Returns Policy

Due to the nature of our gummies and consumable products, opened food-based items generally cannot be physically returned or resold for hygiene and safety reasons.

However, this does not affect your rights under our 30-Day Satisfaction Guarantee.

If you are a first-time customer and are not satisfied with your child’s experience using SmartKidz Mood Snacks, please contact us within 30 days of delivery at support@officialsmartkidz.com. Our team will review your request and help with the next steps.

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible with your order number and photos so we can arrange a suitable solution.

Important

Please do not send products back to us unless our support team has asked you to do so. For hygiene and safety reasons, we may not be able to accept returned consumable items.

Refund Policy

At SmartKidz, we want parents to feel confident trying our products. That’s why we offer a 30-Day Satisfaction Guarantee on your first order of SmartKidz Mood Snacks.

If you are not satisfied with your child’s experience, please contact us within 30 days of delivery at support@officialsmartkidz.com with your order number and a short note about your experience.

Because our gummies and consumable products are food-based items, opened products generally cannot be returned for resale. However, under our 30-Day Satisfaction Guarantee, eligible first-time customers may still request support, a replacement, store credit, or a refund where appropriate.

Eligibility for the 30-Day Satisfaction Guarantee

Our 30-Day Satisfaction Guarantee applies to:

First-time purchases of SmartKidz Mood Snacks

One order per household

Requests submitted within 30 days of delivery

Customers who have used the product as directed and given it a fair trial

The guarantee does not apply to:

Repeat orders

Subscription rebills after the first order

Multiple refund claims from the same household

Orders where the product was not used as directed

Change-of-mind requests outside the 30-day window

Products purchased from third-party sellers

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, missing items, or incorrect, please contact us at support@officialsmartkidz.comas soon as possible with your order number and photos of the issue. We’ll review it and arrange a suitable solution, which may include a replacement, store credit, or refund.

How to request help

Please email support@officialsmartkidz.com with:

Your order number

The email address used at checkout

A short explanation of your concern

Photos, if your item arrived damaged, faulty, or incorrect

Our team will review your request and respond within 24 business hours.