Refund policy

Returns Policy

Due to the nature of our gummies and consumable products, opened food-based items generally cannot be physically returned or resold for hygiene and safety reasons.

However, this does not affect your rights under our 90-Day Satisfaction Guarantee.

If you are a first-time customer and are not satisfied with your child’s experience using SmartKidz Mood Gummies, please contact us within 90 days of delivery and our team will review your request and help with the next steps.

If your item arrives damaged, faulty, or incorrect please contact us as soon as possible with your order number and photos so we can arrange a suitable solution.

Important

Please do not send products back to us unless our support team has asked you to do so. For hygiene and safety reasons, we may not be able to accept returned consumable items.

Refund Policy

At SmartKidz, we want parents to feel confident trying our products. That’s why we offer a 90-Day Satisfaction Guarantee on your first order of SmartKidz Mood Gummies.

If you are not satisfied with your child’s experience, please contact us within 90 days of delivery at support@officialsmartkidz.com with your order number and a short note about your experience.

Because our gummies and consumable products are food-based items, opened products cannot be returned for resale. However, under our 90-Day Satisfaction Guarantee, eligible first-time customers may still request support, a replacement, store credit, or a refund where appropriate.

Eligibility for the 90-Day Satisfaction Guarantee

Our 90-Day Satisfaction Guarantee applies to:

First-time purchases of SmartKidz Mood Snacks

One order per household

Requests submitted within 90 days of delivery

Customers who have used the product as directed and given it a fair trial

The guarantee does not apply to:

Repeat orders

Subscription rebills after the first order

Multiple refund claims from the same household

Orders where the product was not used as directed

Change-of-mind requests outside the 90-day window

Products purchased from third-party sellers