Shipping policy
Shipping Policy
At SmartKidz, we do our best to process and ship your order as quickly as possible so your family can start enjoying our products.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
During busy periods, promotions, holidays, or high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location:
United States: 7–14 business days
Australia: 7–14 business days
Canada: 8–18 business days
Rest of World: 10–20 business days, where available
Please note that shipping times are estimates only and may vary due to customs processing, courier delays, public holidays, weather events, or other factors outside of our control.
Shipping Locations
To ensure faster and more reliable delivery, orders may be shipped from one of our trusted fulfilment partners located in regions such as the United States, Australia, Canada, or overseas fulfilment centres.
The fulfilment location may vary depending on product availability, your delivery address, and stock levels.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow a few days for tracking information to update after dispatch.
Incorrect Shipping Details
Please ensure your shipping address is correct at checkout.
SmartKidz is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us as soon as possible after placing your order.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or local taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.
Delayed or Lost Orders
While most orders arrive within the estimated delivery window, delays can occasionally occur.
If your order has not arrived within 25 business days of dispatch, please contact our support team so we can investigate with the carrier or fulfilment partner.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged packaging or product.
We will review the issue and assist with a suitable resolution.
Contact Us
For shipping questions, please contact us at: