Shipping policy
Shipping Policy
At SmartKidz, we do our best to process and ship your order as quickly as possible so your family can start enjoying our products.
Order Processing
Orders are typically processed within 24 hours after your order is placed.
During busy periods, promotions, holidays, or high order volume, processing times may be slightly longer.
Where We Ship
We currently ship to the United States, Australia, and Canada.
Shipping Times
Estimated delivery times after dispatch:
- United States: 7-14 business days
- Canada: 7-14 business days
- Australia: 7-14 business days
These are estimates rather than guarantees and may be affected by customs, courier delays, public holidays, or other logistics delays.
If your order has not arrived 25 business days after dispatch, please contact us so our team can investigate.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow a few days for tracking information to update after dispatch.
Incorrect Shipping Details
Please ensure your shipping address is correct at checkout.
SmartKidz is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address error, please contact us as soon as possible so our team can review what options may be available.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or local taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.
Delayed or Lost Orders
While most orders arrive within the estimated delivery window, delays can occasionally occur.
If your order has not arrived within 25 business days of dispatch, please contact our support team so we can investigate with the carrier or fulfilment partner.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible, and within 7 days of delivery, with your order number and clear photos of the damaged packaging or product.
We will review the issue and assist with a suitable resolution.
Contact Us
For shipping questions, please contact us at: