90-Day Satisfaction Guarantee Policy

At SmartKidz, we want parents to feel confident trying our products. That’s why we offer a 90-Day Satisfaction Guarantee on your first order of SmartKidz Mood Snacks.

If you are not satisfied with your child’s experience, please contact us within 90 days of delivery with your order number and a short note about your experience.

Because our gummies and consumable products are food-based items, opened products generally cannot be returned for resale. However, under our 90-Day Satisfaction Guarantee, eligible first-time customers may still request support, a replacement, store credit, or a refund where appropriate.

Eligibility for the 90-Day Satisfaction Guarantee

Our 90-Day Satisfaction Guarantee applies to:

  • First-time purchases of SmartKidz Mood Snacks

  • One order per household

  • Requests submitted within 90 days of delivery

  • Customers who have used the product as directed and given it a fair trial

The guarantee does not apply to:

  • Repeat orders

  • Subscription rebills after the first order

  • Multiple refund claims from the same household

  • Orders where the product was not used as directed

  • Change-of-mind requests outside the 90-day window

  • Products purchased from third-party sellers

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, missing items, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We’ll review it and arrange a suitable solution, which may include a replacement, store credit, or refund.